Customized Training Programs

Our consultants customize training programs to meet each client’s specific objectives. We review your objectives, the skill set of your employees, and the format of the training. Our team of experienced consultants then creates a curriculum and customizes the materials based on your unique requirements. We can deliver traditional classroom training, or can work side-by-side with employees to impart knowledge on-the-job.

Frequent training topics include:

• Creating the Paperless Office – A training program that focuses on the effective use of MS Office, Automated Faxing, and other Office Productivity products.
• Contact Management & Email Marketing – For companies that want to be more proactive and structured in their electronic communications with customers and prospects. Tools used are email clients such as MS Outlook, various contact management systems, and email list managers.
• eBusiness implementation – Individual training is provided for Executives, Sales personnel, and operations/customer service team members. While training is unique for each audience, the overall training is integrated in it’s message and objectives: To find which eBusiness elements can benefit the client business. What initiatives can reduce costs, improve customer service and/or streamline communications across the supply chain. Tools and systems involved in training range from: Website marketing and eCommerce websites to Electronic Data Interchange (EDI) and use of self service portals.
• IT / Development Skills – Our technical professionals can provide training on specific technical skills. To assist our clients in being self sufficient in the appropriate areas, we can develop training to transfer knowledge to your IT staff. Topics include: SQL DB administration, Website Maintenance, eCommerce catalog maintenance, and Analyzing Website statistics.