One of the quickest return on investment applications is customer and employee self-service. Self-service applications, such as intranets and extranets, make information more accessible and allow customers and employees to seamlessly navigate through an organization’s data and applications from any web browser.
INTRANET/EXTRANET CAPABILITIES
An Intranet is a network inside an organization that links employees and information together for more effective interactions with other employees, vendors, and customers.
An extranet enables a company to extend data and applications to strategic business users such as customers, partners, suppliers, etc. Organizations can manage user access to allow extranet users to view their project or account information, including account history, project updates, status reports, and related contact information.
Both intranet and extranet users exchange data within a protected environment. Users are required to log in before entering into a secure site.
ADVANTAGES OF INTRANETS/EXTRANETS
— Enhance efficiency through a centralized source of information
Intranets and extranets provide easy access to well-structured internal information, including HR documents, company reports, memos, research papers, company news, client information, etc.
— Increase workforce productivity
Employees can quickly find relevant data and applications through any web browser, increasing their ability to perform their jobs with accuracy and efficiency.
— Facilitate communication within and outside of an organization
An intranet stimulates internal collaboration within a company. An extranet stimulates collaboration between a company and its business users.
— Reduce costs resulting from paper documents
Both intranets and extranets help you save money by significantly reducing costs related to the production and distribution of paper documents.
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