Challenge
Droll Yankees, craft-makers of premier bird feeders, had been operating on multiple email providers and had a limited network infrastructure. In addition, there was a lack of assistance with ERP support, which was hindering information and data sharing. These issues created gaps in communication and collaboration.
- Select a single e-mail service and network to provide the staff with appropriate and reliable communication capabilities.
- Re-training and re-implementation of functionality within the ERP System.
- Reduce spam.
Solution
Brave River’s IT support specialists evaluated the current email system and determined that a single, consolidated email setup was necessary to increase efficiency and improve communication. Assistance and consulting was provided for their ERP system, focusing on best practices. A new network and spam email filtering was implemented to improve productivity. These solutions improved the information and data sharing within the organization.
Results
This organization was completely transformed after the implementation of a new ERP system. Through increasing communication and collaboration, the implementation of state-of-the-art technology streamlined business processes throughout Droll Yankees. The company’s overall functionality was revolutionized simply by connecting the business across one collective network.
Technology
- Microsoft Exchange
- Microsoft SQL Server
- SonicWall
- Firewall
- Networking
- Custom ERP
About the Company
Droll Yankees, of Plainfield, Connecticut, is the leading provider of quality bird feeders. Their central focus is combining quality materials and innovative designs to create feeders that people love and find easy to maintain. Not only do they create wonderful feeders that birds will enjoy, Droll Yankees is the one-stop-shop for all things bird, offering accessories for the feeders and various types of bird seed to fill them with. Droll Yankees is known for crafting “The World’s Best Bird Feeders.”
“We’ve been working with Brave River for many years now and everyone on their team is always available for support. We make a phone call or send an email and the response is immediate – we will certainly continue to work with them well into the future.”
Sandy O’Leary, Droll Yankees
