Business Analyst / Support Analyst

The Brave River Solutions Business Analyst / Support Analyst oversees a variety of Technology initiatives for a large web-based payment platform. The position includes technical support responsibilities as well as performing a Business Analyst role on software development projects.

Submit Your Resume

Technical Support Responsibilities

The Business Analyst / Support Analyst will be the point person to triage support tickets for a large online payment system. Solid communication skills and attention to detail are critical. The Business Analyst / Support Analyst will perform the following technical support tasks: 

  • Utilize a ticket system to coordinate and communicate with our client and Brave River Solutions Project Manager / Director.
  • Triage the ticket: gather the necessary details, recreate the problem, perform analysis on specific database tables and elements, and assign the detailed task to a developer within Azure DevOps.
    • Detailed Business Analysis skills are a must to be able to understand the system functions and what might be causing the issues reported.
    • Ability to update database tables when necessary, using Microsoft SQL Server
  • Keep the statuses, assignments, and priorities up to date in the ticket so the client and internal team members are working in concert.
  • Perform QA on the remedied process to prepare the change for client UAT and deployment working in concert with the developers and Project Manager / Director on the deployment (CICD) pipeline process.

Software Development Responsibilities

The Business Analyst / Support Analyst helps coordinate activities across the development team (in conjunction with other PM/BAs), monitors project progress toward objectives and plan, and actively participates in QA testing. The Business Analyst / Support Analyst is responsible for working with developers to execute and manage the project to ensure an on-time under-budget completion of project.

  • Ability to work/manage multiple projects / work efforts at the same time
  • Work with clients and other team members to gather business requirement
  • Develop detailed business requirements documents, user stories, and work item
  • Collaborate with Development Teams on Technical architecture, technical requirements, and project/task estimates
    • Experience working with offshore development teams is a plus
  • Create a task list and project plan using Azure DevOps or Jira
  • Conduct weekly/biweekly status meetings with clients and development teams
  • Develop a test plan and conduct formal QA before passing site/system to the Client for project acceptance.

Qualifications

The successful candidate will have at least 5 years of experience in some/all the following skills:

  • Custom Software Development/Product Development
  • Detailed business requirements documentation (user stories)
  • Project planning/execution with Azure DevOps or Jira
  • Knowledge of Database components/SQL/query building
  • Knowledge of Agile methodologies
  • Project Estimating (with developers)
  • Technical system architecture knowledge (APIs, front-end/web and database components)
  • Customer interaction in a consulting environment
  • Experience working with 3rd party components and tools (card processing, text messaging, mail services, etc.)
  • Experience implementing solutions for clients using other platforms (financial applications, software packages, eCommerce, ERP, etc.)
  • Structuring test plans and executing formal QA testing
  • Collaborating and working with developer teams
  • Experience with ongoing product/system improvement and/or support
  • Regression testing (manual or automated)
  • Previous exposure to / experience with coding is advantageous but not required. 

Compensation & Benefits

  • Compensation commensurate with experience and skills
  • Medical, Dental, Vision coverage (includes an employee contribution)
  • Life insurance / Long-term disability coverage
  • 401K with company match
  • Business casual environment
  • Hybrid Work Schedule (2 days per week in office)
  • Options for Continued Training, Professional Development, and Certifications

Principals only. Recruiters, please don't contact this job poster. Do NOT contact us with unsolicited services or offers.

Submit Your Resume

We have a passion for productivity & efficiency.
Let us show you how we can help with your next project.
top