Network & Desktop Support

Employees rely heavily on technology to perform their day-to-day functions. You need to ensure that your IT environment is reliable, secure, and up and running at all times. We can supplement your internal IT staff or be your outsourced IT department.

We reduce your costs by eliminating the need for additional technical staff. Experience predictable IT costs while benefiting from maximum efficiency and minimal downtime.

Optimize Your Technology Investments

80% of data center managers reported that their downtime costs exceeded $50,000 per hour

44% of businesses estimate that just one hour of downtime would cost them over $10,000

Outsourcing IT to a managed service provider can save a company 40% in labor costs (CompTIA)

27% of small businesses have no IT support

Proactive Guidance & Responsive Support

Strategic Guidance

Our IT Managed Services include a CIO level team member that aligns your IT infrastructure with your business goals. We do more than just perform the day-to-day break/fix work. Our annual strategy meetings, quarterly status and planning meetings, and budget reviews ensure that we are using technology to move your business forward.

Proactive Maintenance

We perform periodic tasks to minimize future problems. All servers and workstations are monitored and updated using remote monitoring and management (RMM) software. Our technicians ensure that the firmware in firewalls and switches are updated. We also perform external penetration tests, internal vulnerability scans, and email phishing tests to stay one step ahead of potential threats.

Helpdesk Support

We become a part of your organization with our onsite and remote support. We not only solve problems but offer tips and formal training when necessary. You’ll have multiple ways to request support including phone, email, and client portal. By utilizing a robust ticket system and MS collaboration tools, we provide outstanding responsive support with total transparency.

Tailored Services

In addition to our typical functions, we also tailor our role to meet your unique business needs. Our breadth of experience acts as a liaison between you and any other technology providers. We’re also uniquely qualified for larger projects that may arise out of the strategic planning we do together. This can include cybersecurity audits, virtualizing servers, developing/modifying IT policies and procedures, implementing formal IT Governance, and assisting with overall digital transformation.

Tools of the Trade

Google Apps
Barracuda MSP

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